Frequently Asked Questions
GENERAL QUESTIONS
Where is Sunkissed Foodz based?
Sunkissed Foodz is based in Dubai, UAE.
Do you delivery to across UAE?
Currently we only operate and delivery in Dubai, UAE
Does Sunkissed Foodz accept payments via debit or credit cards?
Yes – currently we accept payments via all major credit/debit cards with Visa and Mastercard logo are accepted, along with Apple Pay.
We do not accept AMEX, CUP or Samsung/Google Pay.
Can I pay by cash?
Yes – you can pay cash on delivery. Please note that cash has an additional charge of 10 AED.
Is there a minimum spend?
Yes – Sunkissed Foodz has a minimum order of 80 AED
How do I register my details with Sunkissed Foodz?
What measures are Sunkissed Foodz taking during COVID-19?
We are currently monitoring the guidelines and advice provided by the United Arab Emirates government to ensure the safety of our staff and customers including social distancing, and the use of face masks.
I have a product I would like to see in stock
We would love to hear your suggestions! Sunkissed Foodz are passionate about bringing all your favourite flavours from home to the UAE.
If you have any product suggestions, please contact us via Connect With Us.
DELIVERY
When can I expect my delivery?
We deliver on Saturdays and Sundays between 8am – 10pm. We will let you know which of these days to expect your order. Our drivers will do their best to deliver your items between these times. There maybe occasions whereby deliveries might be delayed, and we will be sure to inform our customers.
Do you have same day delivery?
Currently we do not offer same day or express delivery.
How much is delivery?
Delivery is a flat fee of 30 AED.
What do I do if I have an issue with my order?
At Sunkissed Foodz we endeavour to ensure that our customers have the best experience with our service. We understand on rare occasions our staff make mistakes – as humans do!
If you experience any issues with your order, please Connect With Us.
What is your return policy?
Refunds can only be issued on the grounds where an error was made on our part including, but not limited to – sending of the incorrect item or defective item.
If a refund is required, please contact us via Connect With Us within 24 hours of receipt your items.
Our refund policy can be found here.
When will I receive my refund?
Please note that refunds can take 7-14 working days to appear on your account.
If you paid in cash, a contact a member of our team will be direct contact with you to arrange a refund.
Can I cancel my order?
If you have an account, you can log into your account and cancel your order. If not, to cancel your order, please contact us via Connect With Us. Cancellations must be received by Tuesday the following week.
